Processing Time
- Orders are typically processed within 1-2 business days after payment is confirmed.
- Custom orders, special requests, or large orders may require additional processing time.
- Remittance advice can expedite processing times, please send to: [email protected]
Shipping Methods & Delivery Times
- We offer a variety of shipping options depending on the size and urgency of your order, including standard ground shipping, expedited shipping, and international shipping.
- Domestic Shipments (within North America): Standard delivery typically takes 3-7 business days. Expedited shipping options are also available for faster delivery.
- International Shipments: Delivery times vary depending on destination. International orders may take anywhere from 5-14 business days. Please note that international shipping fees, customs duties, and taxes are the responsibility of the recipient.
Shipping Costs
- Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as the delivery destination.
- For accurate shipping costs, please add the items to your cart and proceed to checkout where you will be provided with shipping options and pricing.
- Free standard shipping may be offered on qualifying orders. Specific conditions or restrictions may apply.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
- You can also log into your Labequip account at any time to view the status of your order and track its progress.
International Shipping
- Labequip ships worldwide. International shipping fees are calculated at checkout and are based on the destination, weight, and size of the items.
- Please be aware that international shipments may be subject to customs delays, duties, or taxes. These are the responsibility of the customer and are not included in the shipping fees.
Damaged or Lost Shipments
- If your order arrives damaged or you believe it has been lost in transit, please contact our customer service team within 7 days of receiving your shipment. We will work with the carrier to resolve the issue and ensure that your products are either replaced or refunded as appropriate.
Shipping Restrictions
- Some products may have shipping restrictions based on size, weight, or hazardous material regulations. In these cases, we will notify you before processing your order and work with you to find an appropriate solution.
Customer Service
If you have any questions or concerns regarding shipping, please do not hesitate to reach out to our customer service team. You can contact us here for further assistance.