Legal & Privacy Policy

1. Information We Collect

We collect various types of information to provide you with a smooth and customized experience. This includes:

• Personal Information: When you make a purchase, register an account, or contact us, we may collect personal information such as your name, email address, shipping and billing addresses, phone number, and payment information.
• Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, operating system, and browsing behavior on our site for purposes such as improving our services, analytics, and marketing.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance user experience, analyze trends, and personalize content. Cookies are small files placed on your device to track usage and preferences. You can manage or disable cookies in your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including delivering products and communicating order status.
• Improve customer service by responding to your inquiries and providing support.
• Personalize your experience on our website by presenting relevant products and promotions.
• Send order confirmations, shipping updates, and other transactional messages.
• Notify you about new products, services, or promotions if you have opted into our marketing communications.
• Ensure compliance with legal requirements and protect against fraud or unauthorized transactions.

3. Data Protection and Security

We take the security of your personal information seriously and implement a variety of measures to protect it. This includes the use of Secure Socket Layer (SSL) encryption to safeguard sensitive data transmitted through our site, such as payment information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as shipping carriers, payment processors, and marketing partners. These third parties are obligated to protect your information and are only permitted to use it to perform services on our behalf.

We may also disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or governmental investigation.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including delivering products and communicating order status.
• Improve customer service by responding to your inquiries and providing support.
• Personalize your experience on our website by presenting relevant products and promotions.
• Send order confirmations, shipping updates, and other transactional messages.
• Notify you about new products, services, or promotions if you have opted into our marketing communications.
• Ensure compliance with legal requirements and protect against fraud or unauthorized transactions.

6. Retention of data

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After that, we will securely dispose of your data.

7. Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience or reference. These websites are operated by entities outside of our control, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of these third-party sites before providing them with your personal information.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

9. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date at the bottom. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us at:

Labequip Customer Service
Email: [email protected]
Phone: 905.475.5880
Address: LABEQUIP LTD, Suite 409, 1-7357 Woodbine Ave, Markham, ON  L3R 6L3

Effective Date: 12th Novemeber, 2024